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How to generate log file for Support

Solution

See below instructions to obtain the log file for the VP700/750 printer to send to our support department.

 

You need to run the support tools program from the VIPcolor folder.

There should be a shortcut on the desktop it not it is located (see first attachment)


Select 'Get Printer info'

Select the Printer

Select 'View Computer and Printer information' to generate the log (see second attachment)


Once done, save to a location and email it to support@ktecgroup.co.uk

 

Attachments:
vipcolor-support-tools.jpg vipcolor-support-tools.jpg
vp700-log.jpg vp700-log.jpg

 
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Article details
Article ID: 119
Category: VP700/750
Date added: 2019-02-14 10:01:54
Views: 95
Rating (Votes): Article rated 3.0/5.0 (2)

 
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